Frequently Asked Questions

How do I order materials?

Order through the app available on Apple and Android phones. You can also order directly through supplier and have us pick it up!

What happens if the material I order is out of stock at the store?

Our Customer Success Manager will reach out to you directly to notify you of an item being out of stock and provide you with a comparable substitute item with a description, picture, and price for your approval.

Where does TommyRun order materials from?

At this time, TommyRun sources materials from Home Depot, Lowes, Floor & Decor, and many other suppliers.

What are your hours of operation?

At this time, TommyRun is open for delivery between 8am and 4pm on Monday-Friday. Deliveries placed outside of these hours will be pushed to the next day.

Where does TommyRun deliver?

TommyRun delivers within a 30-mile radius of metro Atlanta. If you’re unsure if your location is included download the app, create an account, and check your location on our map.

Can I use a line of credit or gift card from my favorite home improvement retailer to pay for my order?

We do not accept store-specific lines of credit or gift cards as forms of payment for TommyRun orders at this time. We are working on this functionality to serve our customers better and will announce when that feature is available.

Where did the name TommyRun come from, anyway?

We’re so glad you asked. As many contractors know, there are often runners on a construction crew whose sole job it is to run back and forth between the job site and wherever the supplies they need are sold – that might be your traditional, big-box home improvement retailers, it might be specialty suppliers, it could be anything. They do the running, but budgets don’t always allow for having runners on call every day. Plus, if whoever did the initial supply order did their job, there are no fill-in orders to run, so the runner is being paid for idle time – great for the runner, not so great for whoever’s footing the bill. One of our founders, BJ Kerr, once had a runner named Tommy on his crew who he could always count on to make runs quickly, efficiently, and accurately. Tommy, wherever you are, thank you.